Average Time KPI for request
SELECT 'Level 1 - Avg Time spent in the first Approval (QAD Mexico SoD Validation Approval) in hours' AS category , Concat(Round((Sum(Timestampdiff(hour, submitdate, approvedate)) / Count(username)),0) ,' hours') AS 'Data' FROM ars_requests ar, access_approvers aa, users u, request_access ra, request_access_attrs raa, endpoints en WHERE ar.requestkey = ra.requestkey AND raa.request_access_key = ra.parentrequest AND raa.attribute_value = en.endpointkey AND raa.attribute_name = 'ENDPOINT' AND ra.request_accesskey = aa.request_access_key AND 1 = 1 AND ar....